Users perception of rural water services in Ghana: A case of satisfaction or dissatisfaction?

water services that last

By: Tyhra Kumasi, Senior Research Officer, Triple-S Ghana

Dora is a 33 year old teacher living in Agbedrafo in the Akatsi South District. She depends on the only handpump in the community for her daily domestic chores; however she laments the difficulties in getting access to fetch water. According to Dora “even though fetching is on a first-come-first-serve basis, people bring very big receptacles and containers that makes it difficult, if not impossible, for others to get the opportunity to fetch. Because of this I am sometimes unable to fetch enough. In such a situation I borrow from a neighbour and replace later”. The problem with the borehole is that, after fetching the first few buckets it becomes difficult and hard to pump, one has to wait for a while, about 15 minutes to resume pumping for water. This is worse in the dry season, when she has to…

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